Managed Solutions Managed Services Information Technology
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Everyone needs and uses technology – from what you see everyday such as your computers, printers, software, and phones – to what you rarely see such as networks, servers, security applications, and storage arrays. Technology is as ubiquitous as electricity and water. And like those utilities, technology is a “utility” as well…
When you have power problems, you call a professional electrician.
When you have water problems, you call a professional plumber.
Your IT department should be run the same way: A reliable utility service that is “always on” can easily expand, and rarely needs to be “fixed”. And most importantly, as with electricity and water, you only pay for what you use.
This is the success model behind TouchPointe’s IT Managed Solutions.
TouchPointe helps you gain visibility and control over the IT function – to transform IT to a proactive, scalable, and reliable business partner – a go from a cost center to a strategic differentiator. You decide what services you need: from tactical services such as PC support, helps desk, application development, server management, and networking – to strategic solutions such as process development and optimization, roadmaps, lifecycle management, IT/Business plans, and budgets. What’s most important is that all of these services stand on their own, or come together to provide a unified, cohesive solution.
At TouchPointe, we have created and mastered our unique process alignment and optimization model. We view every process through this “TOP” and meet the challenges inherent in each stage. As a result, we’ve developed our IT Managed Solutions offerings that map to individual stages of this framework, creating efficiencies and improving effectiveness at every step along the way.
A common approach to all engagements:
ANALYZE - Listen to the client’s needs, business model, vision, goals - Gather information and key data points - Evaluate initial findings and establish desired outcome
STRATEGIZE - Define specific goals, quantifiable metrics, success factors - Counsel on proposed next steps, value add, high-level strategy - Gain executive support and consensus among stakeholders
OPTIMIZE - Implement the strategy and associated action plans - Measure and Report as defined by the goals and success factors - Refine the operations based on reporting, feedback, and alignment
You can leverage our information technology services for each phase or bring us in at a particular point based on your specific need. Whatever you decide, our experts are adept and add immediate value at every stage.
One of our primary tenets at TouchPointe is “optimized simplicity”: in our client approach, in our service offerings, and in our engagements. This allows us to deliver the appropriate level of our offerings to meet your growing needs yet still allow for agility and efficiency. Our IT offerings are grouped into four groups or towers of tightly related services:
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