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TouchPointe Managed Services (TMS), put simply, allows you to focus on growing your business. With TMS, your “back-office” support functions, including Human Resources, Information Technology , and Finance , are seamlessly integrated and optimized to operate as a cohesive, efficient entity. At TouchPointe, this is what we excel at everyday – so you can focus on what you excel at, everyday.
The TouchPointe team is comprised of some of the most talented and experienced professionals in the industry. The TouchPointe network leverages talent from across multiple disciplines to deliver solutions and services that no one else can match. Couple this with an unparalleled ability to provide exceptional service, and the choice is clear: TouchPointe Managed Solutions.
Why use TouchPointe Managed Services?
Improve Cost Competitiveness Drive your operational costs down, ease budget planning, and increase your margins by reducing your expense line – all while increasing your services.
Improve Speed to Market By leveraging the efficiencies and proven methodologies from TouchPointe Managed Services, your back office operations and overall ability to deliver key initiatives will significantly increase – again, allowing you to build you business and be more nimble.
Strategic Focus As you clear your plate from all the minutia of running the support functions, you immediately realize the benefits of being able to focus on the strategic planning of your organization. Implementing TouchPointe Managed Services will also be that strategic partner to assist you in assimilating the back office operations into the overall business plan.
Increased Management Productivity Allow your managers to manage the growth and operational activities of the core business. How much time does your senior staff spend trying to manage and coordinate all the processes and functions of the support groups? Instead, turn that over to the experts at TouchPointe that do this every day – with proven success.
Business Agility When you partner with TouchPointe Managed Solutions, your business is quickly able to scale to meet the needs of your internal and external clients. This offers a tremendous strategic advantage over your competitors who have to approve, recruit, hire, train, and assimilate new employees after the need is identified. Not only can we respond with immediate talent, but we will provide key metrics and reports to help plan for and identify needs before they become critical.
Addressing New Markets By partnering with TouchPointe Managed Services, you will have access to tools, services, and intellectual capital that are only available to large enterprises. As such, this will allow you to compete at a higher level, opening up new markets, new offerings, and an expanded business model.
Improved Quality of Products & Services Aside from driving down costs, increasing quality of services and offering an expanded portfolio of office services is the primary driver in leveraging the TouchPointe Managed Solutions model. By allowing enterprise experts to manage and perform your support function operations, you will gain access to an improved suite of services that would be unattainable without a significant increase in operating costs.
Best-of-Breed Services to Customers TouchPointe is able to leverage buying power, expertise, and product knowledge to offer the “Best-of-Breed” services to our clients. This means you are able to have immediate access the best products and services.
Increased Transparency One of the greatest gaps in IT functions today is governance, transparency, and reporting. With TouchPointe, you will get a partner committed to growing your business and demonstrating success through Key Performance Indicators (KPIs), Key Results Areas (KRAs) and most importantly, through customer feedback.
Risk Mitigation Are your systems recoverable? How quickly? Are you sure? What about your HR department? Are they up on the latest rules and requirements? Is your finance department in compliance with all regulations? Are your reports providing you the accurate data you need to govern your organization? Take the guesswork out of your back office operation and let the experts at TouchPointe ease your mind and mitigate the risk through proven methodologies and processes.
Top 5 Misconceptions
Managed Solutions = Offshoring to India No. TouchPointe Managed Solutions is 100% comprised of local employees that have all been vetted and proven to be experts in their field. In most cases, our employees come to us through recommendations of existing associates and client, and thus have instant credibility. Our Costs will increase No. If they did, we would not have any customers or referrals. We will absolutely reduce your operating costs. But what makes TouchPointe different is the increase in services and customer satisfaction that is delivered while reducing your costs.
Our service will go down No. Traditional outsourcing or manages services companies focus on reducing costs. Of course, any one can do that while elimination or reducing services. Our primary business driver and key differentiator is that we reduce your costs, while increasing your services. How can we do this? In a word: efficiency. This is what makes us so successful. Since we do this every day, we’re experts, and thus can create efficiencies and leverage points that create savings, which we pass on to you.
We will lose access to our current staff No. Since your current employees are most likely very familiar with your business and processes, it’s most efficient for us to keep them in place. The TouchPointe model is to focus on driving efficiency and providing a greater range of services. In some cases, some of the current staff may be reassigned to other accounts that align better to their skill set. However, all our employees are required to meet specific requirements to ensure we consistently deliver premium service. We will lose control over our internal operations No. In essence, the only change is that TouchPointe is managing the daily tasks and issues associated with your support functions, instead of your staff. You maintain overall strategic direction and management of the operations, while we focus on the actual deliver and work flow. Our services can include strategic planning and guidance, but our clients always maintain full control over the leadership and direction of the TouchPointe Managed Solutions.
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Managed Solutions 
