Touch Pointe, LLC - Back Office Managed Solutions

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TouchPointe Technology Optimization Program™ (TOP)

The Technology Optimization Program is:

TouchPointe TOP

A consistent, proven methodology

  • developed and used by the TouchPointe team across multiple industries and markets - defined and refined over many years to deliver the best results with the shortest turnaround time.
  • A flexible, fluid program designed to offer mutiple degrees of detail to match the level of specificity, budget requirements, and operating philosophy unique to your business.
  • A modular, targeted anaysis of your IT organization, resulting in pragmatic, useful metrics and solutions that you can implement right away - many of which will require little or no additional help (or fees).

   A common approach to all engagements:

  • Listen to the client’s needs, business model, vision, goals
  • Gather information and key data points
  • Evaluate initial findings and establish desired outcome
  • Define specific goals, quantifiable metrics, success factors
  • Counsel on proposed next steps, value add, high-level strategy
  • Gain executive support and consensus among stakeholders
  • Implement the strategy and associated action plans
  • Measure and Report as defined by the goals and success factors
  • Refine the operations based on reporting, feedback, and alignment

The Technology Optimization Program is NOT:

  • A "cookie-cutter" template pulled off the shelf and re-used at each client, then cleverly rebranded to appear unique to your business. This practive is very common among most consulting groups as an effort to produce fast results and yiuld high margins. Unfortunately, the analysis and subsequent results match the effort and very little is ultimately gained (but it all looks so nice).
  • An over engineered effort to run up a lot of time and dollars, resulting in myriad documents, too many data points, all with a large operational impact to your organization.
  • A high level, lofty analysis that reveals little useful information, deployable advice or practical solutions, with a large price tag and a sales pitch to "dig deeper".

Who can benefit most from the TouchPointe TOP?

Any organization, business unit, or senior leader that is looking to improve the IT operational efficiency, manage IT expenses, and assess the overall technology under your control. The TouchPointe TOP is designed to scale from the small business up to the large enterprise. The proven solutions, streamlined processes, and innovative strategies developed over several decades within the TouchPointe team will add value and bring back the confidence you need in your IT operations. The ideal candidate is...

The Executive Business Leader seeking a trusted partner with enterprise experience at the highest levels - beyond just technology - to help evaluate and optimize their IT operations to deliver the operational efficiencies that will differentiate the organization.

Senior Executives seeking the guidance of IT executives with the business acumen and financial understanding to put their technology operations into the correct alignment and create the value-add necessary for their competitive advantage.

The CEO, CFO, COO seeking answers to questions about technology strategies and opportunities to grow their business using today's ever-expanding pallet of IT tools and solutions.

The Senior IT Manager, IT Executive, or CIO looking for external and impartial expert guidance from a team of seasoned professionals offering proven advice, solutions, and partnerships.

 
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